These Terms of Service ("Terms") form a binding agreement between Yolt Cloud OÜ ("Yolt", "we", "us") and the legal entity or individual who creates a workspace ("Customer", "you") and govern access to and use of the analytics service at yolt.cloud and its subdomains (the "Service").
You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials and for all activity under your account. Notify us immediately at [email protected] of any unauthorised use.
The Service is intended for users aged 18 or older acting on behalf of a business. You may invite additional users to your Workspace; you remain responsible for their compliance with these Terms.
The Service is offered in the following tiers:
| Tier | Duration | Key limits |
|---|---|---|
| Trial | 14 days from Workspace creation | Full features, single seat, demo data plus one connected source |
| Starter | Monthly or annual | 3 seats, 2 connected sources, 12-month data history |
| Growth | Monthly or annual | 10 seats, unlimited sources, 24-month history, custom alerts |
| Scale | Monthly or annual | 25 seats, unlimited sources, 36-month history, API access, SSO |
| Enterprise | Annual contract | Custom seats, dedicated support, custom SLA, SCC negotiation |
Tier features and limits are documented in your Workspace billing settings and may be updated with 30 days' notice. Tier downgrades take effect at the next Billing Period boundary; they never delete data, but features outside the new tier are disabled until upgrade.
You agree not to:
We may suspend access without prior notice if we reasonably believe your use poses a security risk, legal risk, or material operational risk to the Service or its other users. Where suspension is not urgent, we will provide 48 hours' notice and an opportunity to remedy.
You retain all right, title, and interest in Customer Data. You grant Yolt a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, transform, and display Customer Data solely to operate the Service and provide it to you.
We may use aggregated, anonymised, non-identifiable data derived from the Service (for example, aggregate usage metrics across all customers) to improve and benchmark the Service. We will not publish or share data that identifies you or your business without prior written consent.
You may export Customer Data at any time during the term in CSV or JSON format from Workspace settings. Upon termination, you have 30 days to retrieve your data before automatic deletion (see Termination and the Privacy Policy).
We target 99.0% monthly uptime for paid Subscription tiers, measured at the application gateway and excluding scheduled maintenance announced at least 72 hours in advance. Trial Workspaces are provided on a best-effort basis with no uptime commitment.
Service credits for sustained breach of the uptime target are available on Growth, Scale, and Enterprise tiers as follows: a credit of 10% of the monthly subscription fee per full 1% drop below the target, capped at one full month's fee per Billing Period. Credits must be requested within 30 days of the affected period and are issued as future-month discounts.
Scheduled maintenance is performed during low-traffic windows (Sundays 02:00–05:00 UTC) and is communicated via the in-app notification banner and to billing contacts by email.
Subscription fees are billed in advance per Billing Period via the payment provider integrated into the Service (currently Paddle or Dodo Payments for EU customers; Stripe in regions where supported). Fees are quoted in USD or EUR; local currency conversion is at the payment provider's prevailing rate.
Fees are non-cancellable and non-refundable during a Billing Period, except as follows:
Failure to pay within 14 days of the due date may result in service suspension. We will send at least three reminder emails before suspension. Restoration of suspended service requires payment of outstanding fees.
All amounts are exclusive of VAT and other applicable taxes. Where Yolt is required to collect VAT, the rate is determined by the Customer's billing address and the EU One-Stop-Shop scheme.
Either party may terminate a paid Subscription for convenience by providing at least 30 days' written notice (notice by in-app message or to the billing email address is sufficient). Termination takes effect at the end of the current Billing Period.
Either party may terminate immediately for material breach if the other party fails to cure within 30 days of written notice of the breach. We may terminate immediately and without notice if your use creates immediate legal, security, or operational risk.
After termination:
Yolt warrants that the Service will materially conform to its documentation during the term. Except for that express warranty, the Service is provided "as is" and "as available". To the maximum extent permitted by law, Yolt disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that it will produce results suited to the Customer's specific business decisions. Customer is responsible for verifying material business decisions before acting on data displayed by the Service.
To the maximum extent permitted by applicable law, in no event will either party's aggregate liability arising out of or related to these Terms or the Service exceed the lesser of (a) the total fees paid by the Customer to Yolt in the twelve months immediately preceding the event giving rise to the claim, or (b) ten thousand United States dollars (USD 10,000).
Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.
Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be limited by applicable law.
You agree to indemnify, defend, and hold harmless Yolt and its officers, directors, employees, and agents from any third-party claim arising out of (i) your breach of these Terms, (ii) your violation of applicable law, or (iii) Customer Data infringing third-party rights. We will give you prompt notice of any such claim and reasonable cooperation in defending it.
Each party agrees to protect the other's confidential information using at least the same degree of care it uses for its own confidential information, but in no event less than reasonable care. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without confidentiality restriction.
The Service integrates with third-party services such as Google Ads, Meta Ads, Google Analytics 4, and various CRM platforms. Your use of those services is governed by their own terms and privacy policies; Yolt is not responsible for their content or availability. We will provide reasonable assistance if a third-party integration affects your use of the Service.
Neither party will be liable for failure to perform obligations under these Terms (other than payment obligations) due to events beyond reasonable control, including natural disasters, acts of war, government action, internet failures, large-scale cybersecurity incidents affecting infrastructure providers, or pandemic disruptions. The affected party will promptly notify the other and resume performance as soon as reasonably possible.
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties will attempt in good faith to resolve any dispute through direct negotiation. If unresolved after 30 days, the parties agree to mediation under the rules of the Estonian Chamber of Notaries before commencing formal proceedings.
Disputes not resolved through mediation will be finally settled by arbitration administered by the Arbitration Court of the Estonian Chamber of Commerce and Industry in Tallinn, in the English language, by a sole arbitrator. The arbitration award will be final and binding. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
We may amend these Terms from time to time. We will notify billing contacts by email at least 30 days before material amendments take effect. Continued use of the Service after the effective date constitutes acceptance. If you reject an amendment, your sole remedy is to terminate the Subscription before the effective date and receive a pro-rated refund of fees paid for the unused portion of the current Billing Period.